Privacy Policy
Last updated: January 1, 2024
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, make transactions, or contact us for support.
- Personal identification information (name, address, phone number)
- Financial information (account numbers, transaction history)
- Technical information (IP address, browser type, device information)
- Usage information (how you interact with our services)
2. How We Use Your Information
We use the information we collect to provide, maintain, and improve our banking services.
- Process transactions and manage your accounts
- Verify your identity and prevent fraud
- Communicate with you about your accounts and services
- Comply with legal and regulatory requirements
- Improve our services and develop new features
3. Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy.
We may share your information in the following circumstances:
- With service providers who assist us in operating our business
- To comply with legal obligations or respond to lawful requests
- To protect our rights, property, or safety, or that of our customers
- In connection with a business transaction (merger, acquisition, etc.)
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
- 256-bit SSL encryption for data transmission
- Multi-factor authentication for account access
- Regular security audits and monitoring
- Secure data centers with physical access controls
5. Your Rights
You have certain rights regarding your personal information:
- Access and review your personal information
- Request corrections to inaccurate information
- Request deletion of your information (subject to legal requirements)
- Opt out of certain communications
6. Cookies and Tracking
We use cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized services. You can control cookie settings through your browser preferences.
7. Contact Us
If you have any questions about this Privacy Policy, please contact us:
AstraTrust Bank Privacy Office
Email: privacy@astratrusted.com
Phone: 1-800-ASTRA-BANK
Address: 123 Banking Street, Financial District, NY 10001
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.